Netflix app not working pc

Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. For your questions. Yes, it only happens on the Desktop App. Yes, I am able to use all the other apps from the store. No, I don’t have any proxy setting enabled on my computer.

But Netflix did say a lot of people have called in regarding the same issue. Hi, I too have this issue after install of Windows 10 on new buy pc, and similarly have tried reinstalling, and run Windows 10 app trouble-shooter with no results or success. I’ve tried searching for other sources of support with issue but drawn a blank so far. I’m in UK. Same issue here. Fresh install of Windows 10 yesterday and Netflix starts and goes away within 5 seconds or so.

Funny thing is I had a fresh install of Windows 10 on the 29th which dies yesterday morning. Thousands of event viewer errors after installing Cinema 4D.

An important application i use for work. I have not reinstalled it yet. When i had that that install of windows 10, the Netflix app worked perfect. Now its is doing what everyone here is saying. Came back in and resumed watching. After seconds of playback, the screen went black, still had audio. If I touched the screen, the video playback came back. Once the toolbar auto-hides again, seconds of video playback, and then black screen again. Online chat with Netflix support.

They escalated me and said I should receive a phone call in days. Choose where you want to search below Search Search the Community.

Search the community and support articles Windows Windows 10 Search Community member. I recently downloaded windows 10 today. I’ve been having a lot of trouble trying to get the Netflix app to work. It works on google chrome and internet explorer but not the app at all. I’m keep getting the error message System Configuration Error There is a problem with the Windows media element that is preventing playback.

Please make sure you have the latest Windows Updates and Video Drivers installed. I checked all my drivers and everything. Everything is fully up to date. I tried reinstalling the desktop app but still getting the same issue.

When I got too annoyed by it I ended up calling Netflix support and they said they couldn’t do anything about it. It was Windows 10 it’s self. That I have to contact Microsoft to get it fixed. Does anyone know a work around or a solution that can fix this issue. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Vijay B. Hi, Thank you for being a part of Windows Does the issue occur only with Netflix desktop app? Are you able to use all the other apps from store? Do you have proxy settings enabled on the computer? I would suggest you to run App troubleshooter.

Follow the onscreen instructions. Hope this helps. Let us know if you have any other issues with Windows in future. How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site. In reply to Vijay B’s post on August 4, I tried the troubleshooting. It came up with nothing. In reply to JoshGagen’s post on August 4, Any help or suggestions would be most welcome – Please! Thanks Joanne. I am having the same issue with Netflix app. Download Netflix app, run and it just quits after 5 secs. Tried on two different PC’s, same issue. In reply to MalcolmWilliams’s post on August 5, Yea its most frustrating isn’t it!

I have the issue on a tablet with the app, I have found that it does work fine using Edge, which would lead me to believe its an App issue. Has anyone else tried it that way. In reply to WestAnthony’s post on August 5, While testing things out I did find that the Crackle movie app works great.. Robert and VeronicaMorrison. In reply to wisconsintim’s post on August 5, What’s interesting for me is this: I did the win10 upgrade Lenovo Yoga 3. Netflix App worked great immediately after the update.

After a few hours, I hit pause on the movie I was watching. Went outside to have a smoke. Uninstalled app, restarted machine, and reinstalled app. Now the app crashes after the initial logo is displayed. This site in other languages x.

Netflix app not working pc

In this tutorial, I will show you how to fix the Netflix app not working on Windows 10 computers. Step Go to the Start menu and type Store. Click Open. Step Click on the three vertical dots in the top right corner.

Step Select Downloads and updates. Step Click on Get updates. This will update the Netflix app if it is the list of to be updated apps.

In addition, this may resolve any bug or error that the app is currently facing. There is always a possibility that the app is facing an issue worldwide or in some part of the world. To check if the app is facing problems, visit this site and look for yourself. Step Go to the Start Menu and click on the Settings cog. Click on it. Step Click on Uninstall. Step Click on Uninstall again. Step Once the app is successfully uninstalled, reinstall it again from the Microsoft Store.

Step Click on Advanced. Step Click Next. If a problem exists, it will be detected, and a solution will be recommended. Please try again later or select a different title. Error code: U’, you should follow the steps below:. Step Click on Display adaptors to expand the option. Step Right-click on the driver and select Update Driver. Step Open Netflix to see if it works. Step In the drop-down menu under Choose an app to set preference , select Microsoft Store app.

Step In the second drop-down menu, select Netflix. Step Select Add. Step Once the Netflix app section appears, click on Options. Step Select High performance and click Save. This may lead to increased data usage as you will be getting better video quality.

Hopefully, one of these methods will fix the Netflix app on your Windows 10 computers. However, if none of this works, you can always use the app on your mobile or tablet or use the browser for a while. Upload Date View Count Rating. Login to continue. You need to login to use this feature.

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Netflix app not working pc.Can’t sign in to Netflix

Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home Netflix isn’t working If Netflix isn’t working, there are a few possible causes, including: A network connection issue An issue with your device An issue with your Netflix app or account To get back to watching: If you see an error code or message on your screen, enter the code into the search bar below to get troubleshooting steps.

If you don’t see an error code or message, describe the problem in the search bar. Example issues include seeing a black screen, or being unable to sign in.

If you still can’t watch, see if Netflix has a service outage. Suggested Articles Can’t sign in to Netflix Netflix freezes, stops responding, or gets stuck loading, but device isn’t frozen Billing and Payments How to download titles to watch offline How to create, change, or delete profiles. Want to contact us? Call Us. Start Live Chat.